![]() Keeping current on available releases, technologies, and applications.Testing and QA any changes with peers and/or users as applicable.Escalating support tickets as needed to senior-level admins and/or developers.Day-to-day support may include user provisioning, maintenance of roles and profiles, mass-updates of records, and report and dashboard generation. Providing day-to-day end user support and resolving software help-desk tickets within established Service Level Agreements (SLAs). ![]() Will work independently on moderate changes and with the team on major changes.
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